Terms and conditions


Hotel Sunway Playa Golf & SPA



AJEDREZ

From 10/12/18 to 26/12/18

Free cancellation 1 month prior the Festival start (until November 15th)
If cancel later than November 15th, 30% penalty will be applied



BRIDGE

Del 25/11/18 al 15/12/18

Until November 15, free cancellation.
Outside of the aforementioned period, it will represent 30% of total expenses.



DIRECTA, ESCAPADA, DIRECTA D

From 1/1/18 to 2/25/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You can cancel the reservation free of charge up to 2 days before the arrival date. You will be penalized with 30% of the total price if cancel during the 2 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.


From 2/26/18 to 3/1/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You will be penalized with 30% of the total price if cancel after making the reservation and the total price if cancel during 2 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.


From 3/2/18 to 3/28/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You can cancel the reservation free of charge up to 2 days before the arrival date. You will be penalized with 30% of the total price if cancel during the 2 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.


From 3/29/18 to 9/30/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You will be penalized with 30% of the total price if cancel after making the reservation and the total price if cancel during 2 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.


From 10/01/18 to 10/31/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You can cancel the reservation free of charge up to 7 days before the arrival date. You will be penalized with 30% of the total price if cancel during the 7 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.


From 11/1/18 to 12/20/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You can cancel the reservation free of charge up to 2 days before the arrival date. You will be penalized with 30% of the total price if cancel during the 2 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.


From 12/21/18 to 1/1/19

To confirm the reservation, you have to pay in advance 30% of the total price.
You will be penalized with 30% of the total price if cancel after making the reservation and the total price if cancel during 2 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.



Sunway Amapola Apartments



AJEDREZ

From 10/12/18 to 26/12/18

Free cancellation 1 month prior the Festival start (until November 15th)
If cancel later than November 15th, 30% penalty will be applied



DIRECTA, ESCAPADA, DIRECTA D

From 2/26/18 to 3/1/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You will be penalized with 30% of the total price if cancel after making the reservation and the total price if cancel during 2 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.


From 3/2/18 to 3/28/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You can cancel the reservation free of charge up to 2 days before the arrival date. You will be penalized with 30% of the total price if cancel during the 2 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.


From 3/29/18 to 9/30/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You will be penalized with 30% of the total price if cancel after making the reservation and the total price if cancel during 2 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.


From 10/01/18 to 10/04/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You can cancel the reservation free of charge up to 7 days before the arrival date. You will be penalized with 30% of the total price if cancel during the 7 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.


From 10/5/18 to 10/13/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You can cancel the reservation free of charge up to 2 days before the arrival date. You will be penalized with 30% of the total price if cancel during the 2 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.


From 10/14/18 to 10/31/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You can cancel the reservation free of charge up to 7 days before the arrival date. You will be penalized with 30% of the total price if cancel during the 7 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.


From 11/1/18 to 12/20/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You can cancel the reservation free of charge up to 2 days before the arrival date. You will be penalized with 30% of the total price if cancel during the 2 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.


From 12/21/18 to 1/1/19

To confirm the reservation, you have to pay in advance 30% of the total price.
You will be penalized with 30% of the total price if cancel after making the reservation and the total price if cancel during 2 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.



Sunway Apollo Apartments



DIRECTA, ESCAPADA, DIRECTA D

From 2/26/18 to 3/1/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You will be penalized with 30% of the total price if cancel after making the reservation and the total price if cancel during 2 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.


From 3/2/18 to 3/28/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You can cancel the reservation free of charge up to 2 days before the arrival date. You will be penalized with 30% of the total price if cancel during the 2 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.


From 3/29/18 to 9/30/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You will be penalized with 30% of the total price if cancel after making the reservation and the total price if cancel during 2 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.


From 10/01/18 to 10/04/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You can cancel the reservation free of charge up to 7 days before the arrival date. You will be penalized with 30% of the total price if cancel during the 7 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.


From 10/5/18 to 10/13/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You can cancel the reservation free of charge up to 2 days before the arrival date. You will be penalized with 30% of the total price if cancel during the 2 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.


From 10/14/18 to 10/31/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You can cancel the reservation free of charge up to 7 days before the arrival date. You will be penalized with 30% of the total price if cancel during the 7 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.


From 11/1/18 to 12/20/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You can cancel the reservation free of charge up to 2 days before the arrival date. You will be penalized with 30% of the total price if cancel during the 2 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.


From 12/21/18 to 1/1/19

To confirm the reservation, you have to pay in advance 30% of the total price.
You will be penalized with 30% of the total price if cancel after making the reservation and the total price if cancel during 2 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.



Sunway Arizona Apartments



DIRECTA, ESCAPADA, DIRECTA D

From 2/26/18 to 3/1/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You will be penalized with 30% of the total price if cancel after making the reservation and the total price if cancel during 2 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.


From 3/2/18 to 3/28/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You can cancel the reservation free of charge up to 2 days before the arrival date. You will be penalized with 30% of the total price if cancel during the 2 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.


From 3/29/18 to 9/30/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You will be penalized with 30% of the total price if cancel after making the reservation and the total price if cancel during 2 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.


From 10/01/18 to 10/04/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You can cancel the reservation free of charge up to 7 days before the arrival date. You will be penalized with 30% of the total price if cancel during the 7 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.


From 10/5/18 to 10/13/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You can cancel the reservation free of charge up to 2 days before the arrival date. You will be penalized with 30% of the total price if cancel during the 2 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.


From 10/14/18 to 10/31/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You can cancel the reservation free of charge up to 7 days before the arrival date. You will be penalized with 30% of the total price if cancel during the 7 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.


From 11/1/18 to 12/20/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You can cancel the reservation free of charge up to 2 days before the arrival date. You will be penalized with 30% of the total price if cancel during the 2 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.


From 12/21/18 to 1/1/19

To confirm the reservation, you have to pay in advance 30% of the total price.
You will be penalized with 30% of the total price if cancel after making the reservation and the total price if cancel during 2 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.



Sunway Atlanta Apartments



DIRECTA, ESCAPADA, DIRECTA D

From 2/26/18 to 3/1/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You will be penalized with 30% of the total price if cancel after making the reservation and the total price if cancel during 2 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.


From 3/2/18 to 3/28/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You can cancel the reservation free of charge up to 2 days before the arrival date. You will be penalized with 30% of the total price if cancel during the 2 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.


From 3/29/18 to 9/30/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You will be penalized with 30% of the total price if cancel after making the reservation and the total price if cancel during 2 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.


From 10/01/18 to 10/04/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You can cancel the reservation free of charge up to 7 days before the arrival date. You will be penalized with 30% of the total price if cancel during the 7 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.


From 10/5/18 to 10/13/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You can cancel the reservation free of charge up to 2 days before the arrival date. You will be penalized with 30% of the total price if cancel during the 2 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.


From 10/14/18 to 10/31/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You can cancel the reservation free of charge up to 7 days before the arrival date. You will be penalized with 30% of the total price if cancel during the 7 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.


From 11/1/18 to 12/20/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You can cancel the reservation free of charge up to 2 days before the arrival date. You will be penalized with 30% of the total price if cancel during the 2 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.


From 12/21/18 to 1/1/19

To confirm the reservation, you have to pay in advance 30% of the total price.
You will be penalized with 30% of the total price if cancel after making the reservation and the total price if cancel during 2 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.



Sunway La Veleta House



DIRECTA, ESCAPADA, DIRECTA D

From 1/1/18 to 2/25/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You can cancel the reservation free of charge up to 2 days before the arrival date. You will be penalized with 30% of the total price if cancel during the 2 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.


From 2/26/18 to 3/1/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You will be penalized with 30% of the total price if cancel after making the reservation and the total price if cancel during 2 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.


From 3/2/18 to 3/28/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You can cancel the reservation free of charge up to 2 days before the arrival date. You will be penalized with 30% of the total price if cancel during the 2 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.


From 3/29/18 to 9/30/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You will be penalized with 30% of the total price if cancel after making the reservation and the total price if cancel during 2 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.


From 10/01/18 to 10/31/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You can cancel the reservation free of charge up to 7 days before the arrival date. You will be penalized with 30% of the total price if cancel during the 7 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.


From 11/1/18 to 12/20/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You can cancel the reservation free of charge up to 2 days before the arrival date. You will be penalized with 30% of the total price if cancel during the 2 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.


From 12/21/18 to 1/1/19

To confirm the reservation, you have to pay in advance 30% of the total price.
You will be penalized with 30% of the total price if cancel after making the reservation and the total price if cancel during 2 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.



Sunway San Jorge Apartments



AJEDREZ

From 10/12/18 to 26/12/18

Free cancellation 1 month prior the Festival start (until November 15th)
If cancel later than November 15th, 30% penalty will be applied



DIRECTA, ESCAPADA, DIRECTA D

From 2/26/18 to 3/1/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You will be penalized with 30% of the total price if cancel after making the reservation and the total price if cancel during 2 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.


From 3/2/18 to 3/28/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You can cancel the reservation free of charge up to 2 days before the arrival date. You will be penalized with 30% of the total price if cancel during the 2 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.


From 3/29/18 to 9/30/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You will be penalized with 30% of the total price if cancel after making the reservation and the total price if cancel during 2 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.


From 10/01/18 to 10/04/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You can cancel the reservation free of charge up to 7 days before the arrival date. You will be penalized with 30% of the total price if cancel during the 7 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.


From 10/5/18 to 10/13/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You can cancel the reservation free of charge up to 2 days before the arrival date. You will be penalized with 30% of the total price if cancel during the 2 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.


From 10/14/18 to 10/31/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You can cancel the reservation free of charge up to 7 days before the arrival date. You will be penalized with 30% of the total price if cancel during the 7 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.


From 11/1/18 to 12/20/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You can cancel the reservation free of charge up to 2 days before the arrival date. You will be penalized with 30% of the total price if cancel during the 2 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.


From 12/21/18 to 1/1/19

To confirm the reservation, you have to pay in advance 30% of the total price.
You will be penalized with 30% of the total price if cancel after making the reservation and the total price if cancel during 2 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.



Sunway Talaia Apartments



DIRECTA, ESCAPADA, DIRECTA D

From 1/1/18 to 2/25/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You can cancel the reservation free of charge up to 2 days before the arrival date. You will be penalized with 30% of the total price if cancel during the 2 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.


From 2/26/18 to 3/1/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You will be penalized with 30% of the total price if cancel after making the reservation and the total price if cancel during 2 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.


From 3/2/18 to 3/28/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You can cancel the reservation free of charge up to 2 days before the arrival date. You will be penalized with 30% of the total price if cancel during the 2 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.


From 3/29/18 to 9/30/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You will be penalized with 30% of the total price if cancel after making the reservation and the total price if cancel during 2 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.


From 10/01/18 to 10/31/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You can cancel the reservation free of charge up to 7 days before the arrival date. You will be penalized with 30% of the total price if cancel during the 7 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.


From 11/1/18 to 12/20/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You can cancel the reservation free of charge up to 2 days before the arrival date. You will be penalized with 30% of the total price if cancel during the 2 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.


From 12/21/18 to 1/1/19

To confirm the reservation, you have to pay in advance 30% of the total price.
You will be penalized with 30% of the total price if cancel after making the reservation and the total price if cancel during 2 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.



Sunway Tara Apartments



AJEDREZ

From 10/12/18 to 26/12/18

Free cancellation 1 month prior the Festival start (until November 15th)
If cancel later than November 15th, 30% penalty will be applied



DIRECTA, ESCAPADA, DIRECTA D

From 2/26/18 to 3/1/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You will be penalized with 30% of the total price if cancel after making the reservation and the total price if cancel during 2 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.


From 3/2/18 to 3/28/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You can cancel the reservation free of charge up to 2 days before the arrival date. You will be penalized with 30% of the total price if cancel during the 2 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.


From 3/29/18 to 9/30/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You will be penalized with 30% of the total price if cancel after making the reservation and the total price if cancel during 2 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.


From 10/01/18 to 10/04/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You can cancel the reservation free of charge up to 7 days before the arrival date. You will be penalized with 30% of the total price if cancel during the 7 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.


From 10/5/18 to 10/13/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You can cancel the reservation free of charge up to 2 days before the arrival date. You will be penalized with 30% of the total price if cancel during the 2 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.


From 10/14/18 to 10/31/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You can cancel the reservation free of charge up to 7 days before the arrival date. You will be penalized with 30% of the total price if cancel during the 7 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.


From 11/1/18 to 12/20/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You can cancel the reservation free of charge up to 2 days before the arrival date. You will be penalized with 30% of the total price if cancel during the 2 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.


From 12/21/18 to 1/1/19

To confirm the reservation, you have to pay in advance 30% of the total price.
You will be penalized with 30% of the total price if cancel after making the reservation and the total price if cancel during 2 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.



Hotel Club Sunway Punta Prima



DIRECTA

From March 16th till March 28th, 2018

+48h prior to arrival date - free cancellation
-48h prior to arrival date - the hotel will charge 25% of the total cost of your stay
NO SHOW: the hotel will charge the total cost of your stay


From March 29th till November 4th, 2018

+48h prior to arrival date - the hotel will charge 30% of the total cost of your stay
-48h prior to arrival date - the hotel will charge the total cost of your stay
NO SHOW: the hotel will charge the total cost of your stay


From November 5th till November 11th, 2018

+48h prior to arrival date - free cancellation
-48h prior to arrival date - the hotel will charge 25% of the total cost of your stay
NO SHOW: the hotel will charge the total cost of your stay