Terms and conditions

Sunway Hotel & Apartments


From 1/1/18 to 2/25/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You can cancel the reservation free of charge up to 2 days before the arrival date. You will be penalized with 30% of the total price if cancel during the 2 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.


From 2/26/18 to 3/1/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You will be penalized with 30% of the total price if cancel after making the reservation and the total price if cancel during 2 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.


From 3/2/18 to 3/28/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You can cancel the reservation free of charge up to 2 days before the arrival date. You will be penalized with 30% of the total price if cancel during the 2 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.


From 3/29/18 to 11/4/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You will be penalized with 30% of the total price if cancel after making the reservation and the total price if cancel during 2 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.


From 11/5/18 to 12/20/18

To confirm the reservation, you have to pay in advance 30% of the total price.
You can cancel the reservation free of charge up to 2 days before the arrival date. You will be penalized with 30% of the total price if cancel during the 2 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.


From 12/21/18 to 1/1/19

To confirm the reservation, you have to pay in advance 30% of the total price.
You will be penalized with 30% of the total price if cancel after making the reservation and the total price if cancel during 2 days prior to the arrival date.
If the client does not show up he will have to pay the total price of the reservation.



Hotel Club Sunway Punta Prima


From March 16th till March 28th, 2018

+48h prior to arrival date - free cancellation
-48h prior to arrival date - the hotel will charge 25% of the total cost of your stay
NO SHOW: the hotel will charge the total cost of your stay


From March 29th till November 4th, 2018

+48h prior to arrival date - the hotel will charge 30% of the total cost of your stay
-48h prior to arrival date - the hotel will charge the total cost of your stay
NO SHOW: the hotel will charge the total cost of your stay


From November 5th till November 11th, 2018

+48h prior to arrival date - free cancellation
-48h prior to arrival date - the hotel will charge 25% of the total cost of your stay
NO SHOW: the hotel will charge the total cost of your stay